محادثة بين شخصين بالانجليزي في المطار
محادثة
بين شخصين بالانجليزي في المطار
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Mr. Boitard:
Hello, I'm calling to change the dates of my plane ticket.
Operator:
Yes, your reservation number please.
Mr. Boitard:
It's 0zas541
Operator:
Can you give me your name or that of one of the passengers?
Mr. Boitard:
So, Boitard. BOITARD.
The
operator: Voitard?
Mr. Boitard:
No, Boitard, with a B like ... Baby.
The
operator: Ou Bérénice ...
Mr. Boitard:
Yes ...
Operator:
And why do not you make your reservation online?
Mr. Boitard:
Well, I tried but I can not do it.
Operator: I
see. In fact, you took a non-changeable ticket sir.
Mr. Boitard:
Excuse me?
The
operator: It was a special rate, very advantageous, but you can not change your
ticket.
Mr. Boitard:
I do not understand, I always take changeable notes. If I had known it was not
editable, I would not have taken it.
The
operator: You took your ticket at which tour operator?
Mr. Boitard:
At your place!
The
operator: On our site, so it was necessarily indicated.
Mr. Boitard:
No, I tried to take it online, but I did not succeed. Then I phoned and bought
the ticket over the phone.
Operator:
And the person who sold you the ticket did not warn you?
Mr. Boitard:
No, otherwise, I would not have taken it.
The
operator: I understand, but I can not do anything for you. You must redeem a
ticket if you wish to change dates.
Mr. Boitard:
No, but it is not possible, I can not afford to buy a ticket.
Operator: If
you want to make a claim, it's possible. You must contact our complaint
service, they will listen to the telephone recording and you will be reimbursed
if they find that our operator has not informed you properly.
Mr. Boitard:
Well, how am I doing this claim?
The
operator: Go to the website and you will see at the bottom of the page a link
to the complaints, you will be oriented. You will see, it is very easy and they
are very responsive.
Mr. Boitard:
Thank you.
Operator:
Can I do something else for you?
Mr. Boitard:
No, that's fine. Thank you Mrs.
The
operator: At your service. Have a nice day sir.
