السلامة
والصحة المهنية بالانجليزية
السلامة والصحة المهنية
بالانجليزية
How to
recognize incivility behaviors at work?
Backbiting
and gossip are the most common forms of incivility. A colleague who uses a
condescending tone, for example: "Come on! You should know that, you've
been working here for ten years! Also, a negative attitude is considered
incivility. "There are people for whom it is easier to find problems than
solutions. Such an attitude leads to a harmful work environment. It's the way
we approach people and the difficulties that make a difference. We should
instead ask our colleague what will be Plan B if Plan A does not work,
"she adds. Moreover, blaming a colleague in front of a group can create a
situation of humiliation for the group and bring self-doubt. The humiliated
person may wonder if they have the skills to do their job properly. Not disclosing
information that might be important to colleagues is also a form of incivility.
Creating clans and deliberately leaving a colleague is just as much: "At
work, it is possible that we do not have affinities with everyone. In our
personal life, we choose our friends, but not our colleagues. These are imposed
on us, but we must not make them feel aloof, "she says.
What are the
consequences?
According to
Jean-Pierre Brun, a professor at Laval University, the quality of interpersonal
relationships at work is a risk factor for psychological health. The lower the
quality of the relationships we have with others, the more harmful it will be
to our long-term psychological health. The opposite is also true. Josianne
Brouillard denotes that incivility is not psychological harassment, but that
the line between the two can be thin. Indeed, behaviors of incivility can lead
to negative emotions, such as frustration, sadness and anxiety, in the people
who suffer them. This results in a lesser capacity to recover at the end of
workdays. "When we come home, rather than going about our personal
activities, we ruminate what happened at work during the day. When we do this,
we do not recharge our batteries and we do not do activities that allow us to
rest for the next day. We then apprehend our days of work, which contributes to
diminish our well-being, "says Mrs. Brouillard. In the long term, the
person concerned can leave his job or remain there and make presenteeism, by
presenting himself at work while doing the bare minimum. "The person who
makes the presenteeism is not engaged in his tasks, it is disinterested. In the
longer term, this behavior increases the risk of burnout. In addition, someone
who incivantly incivility repetitively may adopt this kind of conduct, to return
the favor, "she adds.
